Q. What is your Privacy Policy?

A. Our Internet store allows you to buy apparel and other promotional products from us. We use the information that we collect about you to fulfill your product purchases and to create a more personalized online experience. We will never release, sell or distribute your information to anyone!

Q. What is your Return Policy?

A. Most store products may be returned or exchanged within 14 days of your product's shipping date. Custom Ordered products may be returned only when defective and within 14 days of your product's shipping date. International orders may be exchanged only when defective. All returns must include a Return Merchandise Authorization Number(RMA#). Items must be in original packaging, in as-new condition with a copy of the packing slip. Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. If you request a replacement, we will ship your replacement after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then place a new order. The new order will be shipped as soon as we have product available and your credit will be applied approximately 10-15 days after we receive the product you are returning.

Q. When Will My International Order Ship?

A. If your order is in stock, please allow 10-15 days for shipment after your credit card is processed. Your order will be manually charged a local San Diego shipping rate. Charges vary depending on the number of products and destination. Packages will be forwarded to an appropriate Solar Turbines international field office only.

Q. How do I cancel an order/item?

A. If you would like to cancel your order or an item from your order, please email your account representative your order number and sku number you wish to cancel. Note: You may cancel any item that hasn’t entered the shipping process within 24 hours after the order has been placed.

Q. When will my credit card be charged?

A. Since we don't think you should pay for your order until it is actually on its way, Solar Turbines Gear will not bill you until your products, including backordered or pre-ordered items, are actually shipped. We accept Visa, MasterCard, American Express, and Discover credit cards. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. You can be confident that your personal and account information is secure at Solar Turbines Gear. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

Q. Is my item in stock?

A. We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete.